Telavox Blog

For the barista, tradesman, doctor and anyone else who uses a phone at work

02 November 2018 08:58

We can't build kitchens, bake buns or cure nasty colds. But we can offer Flow, a communication service that makes life easier for both you and your customers.

Flow takes care of your telephone when you have customers in the store

26 September 2018 08:33

When the store is full of customers and there are long queues, it can be difficult to find time to answer the phone. Customers try ...

More ways for CoolStuff's customers to make contact with Flow Widget

25 September 2018 12:00

We have checked the reception for Flow Widget and interviewed CoolStuff's customer service manager, Pajtesa Zhuta. CoolStuff is one of our Friendly Users (test customers) ...

What first impression do you give your customers when they call?

19 September 2018 07:39

A large company can be perceived as amateurish if the welcome message customers hear when they call has poor sound quality, is impersonal or contains ...

“Making it easy for resellers to sell”

25 June 2018 10:58

Telavox CEO Viktor Karlsson has shown in Sweden that the right approach to product development and customer focus puts you ahead in a saturated market. ...

"We want control. That’s why we are keeping development in-house"

25 April 2018 10:48

In the early 2000s, the Swedish IT and telecoms company Telavox consisted of four young people sitting in a loft space where everyone did everything. ...

How to get more Flow at work 2018

16 February 2018 06:00

For many people, a new year can mean new habits - a perfect opportunity to introduce fresh job routines and improve customer service. Here are ...

Satisfied customers = flourishing business

15 February 2018 12:00

Did you know that studies show that poor customer service is spread to twice as many ears as good customer service? This means that a ...

Flow mobile app – your best friend

12 February 2018 06:00

Flow Mobile App is one of Telavox’s most popular products according to our latest customer survey. No surprise there, as we take our mobiles everywhere ...

All employees are welcome in Flow's new chat room

08 February 2018 06:00

On Telavox we always strive to boost the collaboration and communication between colleagues. This is why we are working hard to develop the absolute best ...

Is e-mail on the way out, to be replaced by endless chatting?

06 February 2018 19:06

In private life chat is a common form of communication. But how common is it that you use chat with your colleagues at work? Burberry, ...

Don't miss a customer - install Flow Widget

20 January 2018 19:10

We have created Flow Widget because we are thinking of our customers ' customers. It displays your company’s contact information, opening hours and wait time ...

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