Availability status allows you to easily view and change your availability directly in our app. This ensures that incoming calls are routed correctly, depending on whether you are busy, free or available. By updating your status, you can improve efficiency and reduce missed calls.
Schedule customized events and holidays in your switchboard. Save time by applying changes in bulk and ensure your IVRs and queues are always updated with the correct opening hours.
Make it easy to keep customers informed via SMS before, during or after an incoming call.
My overview, under the switchboard tab in our softphone, provides an overview of your queues and agents, including number of calls in queue, logged in and available users and longest waiting time.
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