Call management makes it easy to handle multiple calls. Switch between incoming calls, put calls on hold, take over calls from colleagues or groups, and set music on hold.

Call Waiting
Activate ‘call waiting’ on both mobile phone and in settings, or via feature codes.
Call waiting allows you to receive a new call while you are already on another. You will be notified of the incoming call and can easily switch between calls without ending anything.

Park calls
Park a call and retrieve it via softphone.

Call pickup
A colleague can answer a call that rings to another, unanswered extension.

Call Pickup – Group
Take over an incoming call to another member of your queue member group before answering it.

Specific call recording
Retrieve a specific call from a colleague before answering it.

Music on hold
Set music on hold in queue or at user level, with the possibility to choose from a number of preset songs.

Switching calls
Users can switch calls between different devices using feature codes or via interfaces.