Callback is an additional service that you can add to your call queues. This means that a caller to a queue can choose to leave their phone number and be called – instead of waiting in the queue. It is the switchboard that calls the customer and not a user so these outgoing calls will generate a call cost.
- Reduced waiting time – the customer does not have to wait in line and is called instead.
- More efficient call handling – the company can handle calls better and reduce queue congestion.
- Flexible settings – the callback can be customized to your business needs.
You can read more about Callback in our FAQ
