When you create a queue, you can choose how you want the call to be distributed to the members of the queue. You have a couple of different strategies that you can choose from to suit the queue members. The members of the queue will be listed in a group.
Treatment of calls to the queue
- Call everyone: This one speaks for itself. All members of the group are called simultaneously.
- Prioritized: The prioritized strategy will always call the first member of the group. If the first person in the group is not available, the call will automatically go to the next person in the group. The next time there is a call, it will start from the top again.
- Cyclical: The first call of the day will always start with the person at the top of the group. If that person answers the call, the next one will go to the person standing in the queue. Then it will work like this through all members of the queue, starting from the top again.
- Least number of calls : When using the least number of calls feature, it will always call the person who has answered the least number of calls that day and is free. The call will not be forwarded to the next member but will continue to ring the member until the call is answered instead.
- Longest free: The person who has gone the longest without a call will receive this call. If the call is not answered, it will go to the person in the group who has been without a call for the second longest time.
- Random: If you choose the randomized call strategy, you never know who will get the next call. This way, every member should be ready to take calls.
