Delayed response group

Do you want a group of members to receive calls after another group has not answered within a certain time? Then you can use the Delayed Response Group feature and customize who will be called and when.

Other popular features

Schedule events and holidays

Schedule customized events and holidays in your switchboard. Save time by applying changes in bulk and ensure your IVRs and queues are always updated with the correct opening hours.

SMS to Caller

Make it easy to keep customers informed via SMS before, during or after an incoming call.

My overview

My overview, under the switchboard tab in our softphone, provides an overview of your queues and agents, including number of calls in queue, logged in and available users and longest waiting time.

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