Do your agents need time to process a case after the call has ended? Activate an automatic wrap-up time after each call.
- Time for follow-up – agents automatically get a break after each call to handle cases
- Automatic profile activation – After each call, a profile can be activated to log the agent out of the queue
- Pause profile – agents can also easily activate a pause themselves via the app to avoid new calls right away
- Flexible settings – The length of the finishing time and other settings can be customized per user
