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Do your agents need time to process a case after the call has ended? Activate an automatic wrap-up time after each call.

  • Time for follow-up – agents automatically get a break after each call to handle cases
  • Automatic profile activation – After each call, a profile can be activated to log the agent out of the queue
  • Pause profile – agents can also easily activate a pause themselves via the app to avoid new calls right away
  • Flexible settings – The length of the finishing time and other settings can be customized per user

Wrap-up time

Do your agents need time to process a case after the call has ended? Activate an automatic wrap-up time after each call. It works just like the “Pause Profile” feature, the difference is that the pause is automatically activated after each completed call, so that there is enough time to complete the previous case.

Other popular features

Schedule events and holidays

Schedule customized events and holidays in your switchboard. Save time by applying changes in bulk and ensure your IVRs and queues are always updated with the correct opening hours.

SMS to Caller

Make it easy to keep customers informed via SMS before, during or after an incoming call.

My overview

My overview, under the switchboard tab in our softphone, provides an overview of your queues and agents, including number of calls in queue, logged in and available users and longest waiting time.

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