My overview is a page under the switchboard tab of our softphone that shows you an overview of your queues and agents. In the overview, you can see metrics such as how many calls are queued, how many users are logged in and available, and the longest wait time for your queues.

My overview

My overview, under the switchboard tab in our softphone, provides an overview of your queues and agents, including number of calls in queue, logged in and available users and longest waiting time.

Other popular features

Schedule events and holidays

Schedule customized events and holidays in your switchboard. Save time by applying changes in bulk and ensure your IVRs and queues are always updated with the correct opening hours.

SMS to Caller

Make it easy to keep customers informed via SMS before, during or after an incoming call.

Connectivity

The connection feature allows you to easily connect our telephony with devices such as conference phones, analog fax machines or intercoms.

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