Profiles are there to help you easily communicate your availability to both customers and colleagues. With profiles, you can easily show that you are at lunch, in a meeting or on vacation. You can choose which number to display to the outside world and set which calls to make: direct calls or calls on hold.

How to set up profiles
Setting up profiles is super easy, whether you want to change how calls are routed or your availability. With one click, you can enable a spoken referral, disable your call recording and transfer the call to a colleague.

At the top of the screen you will find information about which profile you currently have activated.
Tap on the activated profile to bring up a list of your profiles.
If you tap directly on the profile name in the left margin, the profile will be activated according to the default length.
If you instead tap on the clock on the right, you will be able to set how long you want the profile to be active; either until further notice or according to the specified time.

Personal profiles

Profiles help you easily communicate your availability to both customers and colleagues. You can show whether you’re at lunch, in a meeting or on vacation, and customize which calls to transfer and which number to display. Choose to control in our app, schedule or connect with your calendar for automatic control.

Other popular features

Schedule events and holidays

Schedule customized events and holidays in your switchboard. Save time by applying changes in bulk and ensure your IVRs and queues are always updated with the correct opening hours.

SMS to Caller

Make it easy to keep customers informed via SMS before, during or after an incoming call.

My overview

My overview, under the switchboard tab in our softphone, provides an overview of your queues and agents, including number of calls in queue, logged in and available users and longest waiting time.

Upgrade to a better phone service

We help you make every working day a little easier and more enjoyable. Discover what we can do for you!