Man with cellphone

Are there people who should always be able to reach you, even if you’re in an important meeting or in the middle of dinner? Maybe a customer who needs extra love or someone from the children’s kindergarten? If you use our priority number feature, your favorites will be able to reach you as usual – even when the calendar shows that you are busy and all the other calls go to voicemail.

To add priority numbers:
Click on Settings (gear) -> Telephony & Audio -> Advanced Telephony -> Call Routing -> Priority Numbers -> Add Priority.

Priority numbers

Do you have people who should always be able to reach you, even if you are busy? With our priority number feature, important contacts like clients or the nursery can still call you, while other calls go to voicemail.

Other popular features

Schedule events and holidays

Schedule customized events and holidays in your switchboard. Save time by applying changes in bulk and ensure your IVRs and queues are always updated with the correct opening hours.

SMS to Caller

Make it easy to keep customers informed via SMS before, during or after an incoming call.

My overview

My overview, under the switchboard tab in our softphone, provides an overview of your queues and agents, including number of calls in queue, logged in and available users and longest waiting time.

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