You can log agents in/out of queuing systems, monitor and time queuing systems and review statistics. It also creates an incredibly better internal communication where you can meet your colleagues in a smooth way. Here are some examples of what you can do in the web app:
- Call external/internal
- Transferring internal/external calls
- Use search function internally
- See the status of colleagues
- Use address book internally/externally
- Chat, send emails and SMS
- Reply to group number
- Insert references
- Listen to voice response
- See call lists
- Select the number you want to display
Download our apps here.
