Seamless integration with our telephony for HubSpot

Telavox CTI (Computer Telephony Integration) makes it possible to make and manage calls directly in HubSpot, without having to switch between different applications. All important customer information is available in one place, saving time and increasing productivity.

• Call directly from HubSpot: With Telavox CTI, you can easily call contacts directly from HubSpot. Features like click-to-dial allow you to initiate calls from a contact card, while you can also answer, transfer and park calls seamlessly.
• Save time and reduce distractions: By managing both calls and customer data directly in HubSpot, your agents can stay focused on the conversation, leading to a more efficient workday.

Customer data when you need it

Telavox Contact Lookup gives you instant access to customer information as soon as a call comes in. By synchronizing HubSpot with Telavox, you get a complete overview of the customer before answering the call, making it easier to offer personalized and relevant service.

• Automated contact lookup: When a call comes in via Telavox, the system automatically pulls the caller’s information from HubSpot, so you know exactly who you’re talking to before you even answer.
• Quick access to customer profiles: One click takes you directly to the customer’s profile in HubSpot, where you get a full overview of their history and cases.

Benefits of Telavox and HubSpot

• More efficient call management: Manage all calls directly from HubSpot, saving time and making it easier to focus on each customer interaction.
• More personalized customer experiences: With direct access to customer data, your agents can offer more relevant and personalized conversations, strengthening customer relationships.
• Automated administration: Telavox’s integration with HubSpot reduces the need for manual data entry and updating, simplifying the work of your team.

Getting started

Select the integration in the Telavox admin portal under the App Directory tab and follow the instructions. Use the admin portal to assign licenses to your team. You can assign multiple Hubspot integrations to the same user.

Are you already a Telavox customer?
Check out our support and installation document for Hubspot CTI and Hubspot Contact Lookup.