Links
Answer and make calls directly in Dynamics. With the Telavox app in Dynamics, you get total control over connecting and parking calls, while staying focused on your customers.
View the customer’s history of incoming or ongoing calls. The latest calls and cases are presented and linked, so you can quickly click through to the relevant case or contact in Dynamics.
By seeing past interactions, you can personalize your communication and offer a more relevant and personalized service right on the spot.
When you answer calls in Telavox, relevant customer information is automatically retrieved from Dynamics. You immediately see who’s calling, company name, email and account manager responsible – all to provide the best possible service from the first second.
All calls you handle in Telavox are automatically linked to the right contact in Dynamics. This gives you immediate access to the customer’s complete history, the ability to record call notes and a clear overview of ongoing cases and opportunities. This streamlines both your follow-up and ongoing customer care work.
Optimize your customer communication by integrating Telavox with Dynamics.
Save time, improve customer experience and streamline workflows for your team.
Manage all your phone calls directly in Dynamics. Save time by having all the information in one place and increase the efficiency of each customer contact.
Trusted by over 1 million users
