Fresh service

Service desk
Gather all important functions in one place. Employees can focus on customer calls without switching between tools, saving time and reducing distractions.

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Handling calls in Freshservice

Answer and make calls directly in Freshservice. With Telavox’s app in Freshservice, you’ll have total control over transferring and placing calls on hold, while staying focused on your customers.

Log calls and tickets in real time

Streamline your work by easily logging calls and creating tickets on the fly.

Full overview of previous calls and cases

View the customer’s history of incoming or ongoing calls. Recent calls and tickets are presented and linked, so you can quickly click through to the relevant ticket or contact in Freshservice.

Quick access to important customer information

By seeing past interactions, you can personalize your communication and offer a more relevant and personalized service right on the spot.

Requirements for Telavox app in Freshservice

  • Telavox CRM Integration add-on.
  • Freshservice account with administrator rights.

Install from the Marketplace

  1. Find the Telavox app in the Freshworks Marketplace.
  2. Press “Install” and follow the instructions.

To install the app, you will need your Freshservice API Key and Freshservice Domain(mycompany.freshservice.com).

Log in to Freshservice

  1. In the navigation menu, click on the Telavox logo.
  2. Log in with your Telavox credentials.

Benefits of integrating Freshservice with Telavox

Optimize your customer communication by integrating Telavox with Freshservice.
Save time, improve customer experience and streamline workflows for your team.

More effective customer service

Manage all your phone calls directly in Freshservice. Save time by having all the information in one place and increase the efficiency of every customer contact.

Personalized customer experiences

Get instant access to key customer information during the call. Deliver a more informed, seamless and personalized customer experience without having to switch between tools.

Reduced administration

Automate much of the manual work of recording and updating customer data. Focus on what really matters – your customers.

Frequently asked questions and answers

  • Make and receive calls directly in Freshservice
  • See customer information automatically on incoming calls
  • Manage call history and customer data in one place
  • Forward and park calls directly in Freshservice
  • A Telavox license
  • A Freshservice license with administrator rights
  • Telavox CRM integration add-on

Get a tailored demo and quote for your business

See how Telavox can save time and improve communication in your business. Our experts will guide you through a demo and give you a tailored quote.

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