Availability of the Telavox admin portal
Control of personal data, Telavox
Telavox is a powerful communication service designed for the customer to have maximum self-sufficiency. The Customer is the Data Controller and Telavox will fulfill its obligations as a Data Processor under a signed Data Processing Agreement (DPA). This document describes the available Data Controller functionality that Telavox offers to the End User and Administrator.
Who can access what?
The following matrix describes the difference between an individual User and an Administrator and what personal data they can access.
| SLUTANVÄNDARES ÅTKOMST TILL ENSKILDA PERSONUPPGIFTER | ADMINS ÅTKOMST TILL ANVÄNDARENS PERSONUPPGIFTER | |
|---|---|---|
| Ta bort/ändra/blockera licens | X | |
| Återställ lösenord | X | |
| Få åtkomst till PIN/PUK-koder | X | X |
| Få tillgång till röstmeddelanden | X | |
| Ändra information på kontaktkort | X | X |
| Se mobildataförbrukning | X | X |
| Lägg till/ta bort platsrapportering | X | X |
| Få åtkomst till inspelade samtal | X* | X* |
| Läs chattmeddelanden | X | |
| Lägg till/ta bort kömedlemmar | X | |
| Se köstatistik | X | X* |
| Visa samtalslistor | X | X* |
* Only possible if specific additional features are purchased.
Who can be an admin?
A Data Controller can have multiple Administrators and an Administrator can add or remove other Administrators directly. It is also possible for a Data Controller to not have an Administrator at all.
Any questions?
If you have any further questions, please contact your Customer Success Manager.
