For most businesses, phone calls are a staple way of communicating both internally and externally to keep their business running. If you have a telecom operator that works, it is perhaps not so common to question whether there is a better alternative. But we want to challenge that trap of thinking! Is there a solution that could work even better? Here are five things your current operator doesn’t want you to know.
There are modern options for your telephony
Choosing a telecom operator is something you should only do once. And if it works, there’s not much to worry about. Or is it? A modern & digital telephony solution should go beyond basic call handling. With Telavox, your business, whatever its size, can benefit from smart features that streamline the way you work and increase customer satisfaction. This can mean smarter call handling that shortens response times, integrations with other tools and systems, automation for call routing, real-time analytics and much more.
Business telephony is easy to manage and use
Removing or adding an employee, creating a new call queue, updating opening hours or other important updates should be easy to manage. We’ve developed a platform with an intuitive design so that it’s accessible to both tech-savvy and non-technical employees. You no longer need to contact your supplier to make changes, or wait for updates to take effect. You can manage everything yourself in our admin portal, and your changes will take effect in real time.
You can integrate with your favorite tools
Many telecom operators don’t emphasize the benefit of seamless integrations with your existing tools and systems. Telavox excels by offering robust integrations with the most popular enterprise applications such as Microsoft Teams, Salesforce, Dynamics and Zendesk. These integrations quickly increase productivity and streamline your workflows, making your business run more efficiently.
An option with smart functionality creates value
While the advertised prices of telecom services may seem competitive and attractive, the question to ask is – What value do we want to achieve? Is it perhaps a smoother workflow that can save valuable time for your employees? Is it faster feedback on customer cases and improved customer experience? Is it measurability? Ultimately, it is the understanding of the total cost picture that matters and what values you want to achieve.
Switching telecom operators is not difficult
Switching telecom operators is not difficult. With Telavox it’s easy. You keep the same phone number and you can use the hardware you’ve already invested in. You get telephony on your computer, tablet or mobile. When you’ve decided to break away – we’ll help you!
Executive summary
Maybe you are happy with the telephony operator you use today. But is there something better out there that you have overlooked? We say yes, there is. A business telephony solution today is no longer just about SIM cards, subscriptions and surfing. It’s about a simplified everyday life, better customer experiences and results. For more than 20 years, we’ve focused entirely on improving and finding new solutions to make business communication easier. If we do say so ourselves, we’ve gotten really good at it, ensuring that customer communications don’t just ‘work’ but contribute so much more, using our simple platform.
