Man with cellphone

Assigning owners to cases makes it easy to give a specific employee responsibility for a case. This clarifies who is responsible for driving the case to resolution and facilitates follow-up. It reduces duplicate work and ensures that all cases have a clear contact person, which contributes to efficient handling and better customer service.

Assign owners to cases

Assign a responsible person to a case for clearer accountability and follow-up.

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Collaborate on cases allows you to work together with colleagues in a smooth and efficient way through shared workspaces.

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