Assigning owners to cases makes it easy to give a specific employee responsibility for a case. This clarifies who is responsible for driving the case to resolution and facilitates follow-up. It reduces duplicate work and ensures that all cases have a clear contact person, which contributes to efficient handling and better customer service.
Let our AI tool capture and summarize your customer calls for more efficient case management.
Support customers directly via WhatsApp - quickly, easily and personally, in a messaging platform they know.
Collaborate on cases allows you to work together with colleagues in a smooth and efficient way through shared workspaces.
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