With the Microsoft Outlook integration connected to our Tickets, all customer contact is gathered in a shared view together with phone calls and WhatsApp messages.
Let our AI tool capture and summarize your customer calls for more efficient tickets.
Give customers support directly via WhatsApp – fast, easy, and personal in a channel they already use.
Collaborate on tickets in shared workspaces where all context is gathered.
Add internal notes to cases for better collaboration and clearer internal communication within the team.
Respond to cases via SMS for quick and easy communication with customers.
Categorize cases for better structure and faster handling.
Assign a responsible person to a case for clearer responsibility and follow-up.
Create tickets from incoming calls directly in the app and manage history, internal notes, and customer dialogue within the same workflow.
