Case management
Tickets with Outlook email
With the Microsoft Outlook integration connected to our Tickets, all customer contact is gathered in a shared view together with phone calls and WhatsApp messages.
Tickets with AI
Let our AI tool capture and summarize your customer calls for more efficient tickets.
Tickets with WhatsApp
Give customers support directly via WhatsApp – fast, easy, and personal in a channel they already use.
Collaborate on cases
Collaborate on tickets in shared workspaces where all context is gathered.
Internal notes
Add internal notes to cases for better collaboration and clearer internal communication within the team.
Reply with SMS
Respond to cases via SMS for quick and easy communication with customers.
Categories for cases
Categorize cases for better structure and faster handling.
Assign owners to cases
Assign a responsible person to a case for clearer responsibility and follow-up.
Tickets for incoming calls
Create tickets from incoming calls directly in the app and manage history, internal notes, and customer dialogue within the same workflow.