Our switchboard gives you a clear picture of how your internal communication is working and how customers who contact you are treated. For example, you can see how long your call queues are, how many calls are answered, and average call duration. Review statistics by day, week or month, monitor them in real time, or request standing reports. If you use Microsoft’s Power BI, you can easily generate graphs and information there, otherwise you download the statistics as raw data for your own reports and tools.

Call statistics

View statistics by day, week or month, monitor them in real time – directly in our app. Want reports? Easily set them up and schedule them as needed in our admin portal.

Other popular features

Reports

Generate detailed reports to analyze performance and identify areas for improvement.

PowerBI integration

With the integration to Power BI, you can visualize and analyze your call data, providing insights that help you optimize operations and make data-driven decisions.

Dashboard

Create different dashboards to keep track of how your agents are doing throughout the day. Choose to create dashboards for your queues or agents for a clear overview.

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