Real-time and historical statistics based on call data. A consolidated basis for follow-up and analysis, with the option to work in ready-made views or further with raw data via API.
In the Telavox app, leaders and managers can get a quick overview of current staffing and queue status.
With 'Reports', you choose which data you want to see, filter by queue, user, or time period, and get ready-made reports instantly or sent as scheduled emails.
Get a clearer picture of call data with the Power BI integration in Telavox. Visualize statistics and make more data-driven decisions.
Dashboards allow you to follow the performance of your queues and agents live. It is perfect for the team to gain insight into how your customer service is performing.
In the app, you can click on a specific queue to view response rates, waiting times, call duration, and service levels in real-time.
