Case management with WhatsApp integration is a feature that allows you to communicate directly with your customers via WhatsApp, one of the world’s most widely used messaging platforms. It serves to streamline your customer support by bringing voice and chat communication together in a single platform, and allows you to meet your customers where they already are.
How it works
- Meet customers where they are – WhatsApp is one of the most popular messaging platforms globally
- Integrate the channel with other case management – and meet your customers in a channel they already know
- Consolidated inbox – Manage all chats in one place
- Time saving – Automate responses and streamline support
- Increased customer satisfaction – Fast and personalized service in every interaction
