Man with cellphone

Internal notes allow team members to add comments and information directly to a ticket. These notes are visible only to internal users and can be used to share insights, tips, or status updates without affecting the customer’s view. This allows teams to maintain a common understanding of the case and to coordinate work without having to switch communication channels.

Internal notes

Add internal notes on cases for better team communication.

Other popular features

Case management with AI

Let our AI tool capture and summarize your customer calls for more efficient case management.

Case management with WhatsApp

Support customers directly via WhatsApp - quickly, easily and personally, in a messaging platform they know.

Cooperate on cases

Collaborate on cases allows you to work together with colleagues in a smooth and efficient way through shared workspaces.

Upgrade to a better phone service

We help you make every working day a little easier and more enjoyable. Discover what we can do for you!