This buyer’s guide is for anyone who uses or needs a cloud-based PBX in the future. Maybe you’re on a traditional desktop PBX with an analog connection to the telecom network, but want to move to a cloud-based variant. Or maybe you have a cloud-based solution and are looking for something that performs better than what you have today. You may not be using your current solution to its full potential because it is not practical enough to use or lacks features you need. The purpose of this guide is to help you get closer to a decision.
The difference between cloud-based and desktop switches
There are several different types of switches, but most use either a traditional switch technology or a cloud-based solution. The main difference between the two is that the cloud-based solution does not require a fixed location for the hardware, but can be used by anyone in the company – at any time.
Today, more and more people are switching to a cloud-based PBX as it is a more user-friendly, cheaper and more flexible solution. In this buyer’s guide, we focus exclusively on cloud PBX systems, as this is the solution that will prevail exclusively in the future.
Instructions for use
We will now present you with a series of questions to answer with YES or NO. Then count up how many YES answers you have given. At the bottom of the guide, we will tell you which is the best option for you!
The company today
- Do you have an existing cloud solution today?
- Do you have a fixed monthly cost?
- Is there a high turnover of staff in the company? (Do a lot of people start and stop so that it is important to be able to onboard relatively often?)
- Do you have access to reliable internet? (We assume that a call requires 0.1 Mbit.)
- Is it important that you can be reached at any time? (Do you want your customers to be able to reach you even if you do not have office hours at that time?)
- Do you need to direct callers to the right place? (That is, do you need more than one switchboard?)
- Are you active in several countries?
- If so, do you make a lot of calls to certain countries and would you be interested in special deals for them?
The company in the future
- Is it important that it is easy to scale up and down during peaks and troughs in business?
- Does the solution need to be flexible and tailored to specific needs?
- Do you have a strong need to continuously access new features?
- Is it important to have the possibility to record conversations?
- Do you want to be responsible for administering the service yourself? (That is, you can add and remove users, set up features and activate SIM cards, for example).
- Do you want your employees to be able to work from home?
- Is it important to be able to use landlines as well as softphones and mobiles?
- Do you need access to an IVR system?
- Is a server hall a high priority for removal?
- Do you want to continuously analyze and evaluate statistics to streamline and develop the switchboard?
- Is it more important that the solution is scalable and flexible than cheap?
- Is it important to be able to choose between a fixed or unfixed term?
- Is it important to be able to choose how long the notice period is?
- Will you need an unlimited amount of switching services?
Outcome
That’s it, it’s time to add up and come up with a result! Now add up all your YES answers you have registered.
Number of questions: 22
Number of YES answers:
Based on the number of YES answers you have indicated here, here is your result:
14 to 22 = A cloud-based flexible solution will suit your business perfectly
It’s a cloud-based solution that puts the functionality, simplicity and ease of use you need. You want to be flexible and easily scale up and down as needed, because who knows what the economy will look like in a few years? We therefore believe that a cloud-based solution like the one Telavox offers is an incredibly good investment for you.
7 to 14 = Your business is likely to benefit from a simple cloud-based solution
You are aware that a cloud-based solution is the only way to go nowadays, and you most likely have one today, but are wondering if it is the best solution. You may not have a great need to get a lot of new features, or have access to an unlimited amount of switches. However, you are looking for a customer-focused solution that makes life easier for your support. That’s why we think a cloud-based solution like Telavox would suit you.
0 to 7 = Your company does not seem to be in need of a new cloud-based switchboard
You don’t seem to have much need to change your PBX. Either you have a fixed switchboard that is working properly, or your current cloud-based switchboard is fully sufficient for your needs.
Why the Telavox solution could be right for you
With Telavox’s solution, you avoid unnecessary costs and can scale up and down smoothly.
With us, you can combine our exchange services any way you like. You choose whether you want to invest in an unlimited number of PBX services – or just one. If you need queuing, fax mailboxes or multiple voicemail boxes, you can easily add them.
