Save important calls and follow up on customer interactions afterward. With Call Recording in Telavox, you can choose to record calls from mobile numbers, landline numbers, or queue systems.
Create material that can be used in daily operations, for example, for employee development and to enhance the customer experience.
How Call Recording Works
Call Recording can be integrated with Touch Technologies or GuardREC to support compliance with laws and regulations, such as MiFID II. For increased security, there is also the option to identify callers via BankID integration.
Both incoming and outgoing calls can be recorded and stored for up to 24 months. Recordings are managed directly in Telavox, where it is easy to add or remove recording per user, number, or function.
Access to recorded calls is controlled by permissions. Only authorized users can listen to recordings, and administrators with permissions have access to all recorded calls.
Get started
Do you want to get a better handle on customer dialogue? Contact Telavox sales and we’ll help you get started.
