AI Assist takes notes during your calls, summarises the key points, and remembers your to-do list. The result is smarter conversations and an easier workday without losing vital information.
With AI Assist, your recorded calls are automatically turned into text and saved directly in your call history. You can skip manual note-taking and focus entirely on the customer, without losing any important information.
With call summaries via email, you get a daily or weekly email with short summaries, suggested actions, and direct links to the full transcript.
With recorded calls, you get automatic transcriptions with summaries and topic suggestions. This allows you to easily sort and tag customer dialogues, identify recurring questions, and develop your customer service.
Make call summaries useful across multiple parts of the business. Log sales calls in CRMs like HubSpot or Salesforce, feed BI tools with call data, or trigger tickets in your ticketing system without any manual work.
For those who want to control when transcription and summarization are used.
Transcribe and summarise calls on demand directly from your call history with a single click. The content is private and only available to you as a user.
Included in our Premium and Max packages See prices
For those who want everything captured automatically and kept private to you as a user.
All your calls are automatically transcribed and summarised. You can choose to have emails with highlights and action lists sent directly to your inbox either daily or weekly.
For those who want to share insights and collaborate with the whole team.
Transcribe and summarise all calls for easier information sharing between users, teams, and managers. Call data can be transferred to CRM, BI, and ticketing systems.
4,000 minutes/month
Everything included in the AI Assist Personal package
Shared access following the same model as your call recording (user, team, admin)
Call summarisation via email for Business users
Webhook export to CRM, BI and case management, with transcripts, summaries and topics sent to your own endpoint.
AI Assist is for you who want to create more value from every phone call, both as an individual user and as an organisation.
With AI Assist Personal, you get private transcriptions, summaries, and actions from your own calls. You can focus on the conversation, avoid taking notes, and quickly find what was discussed, summarised in your emails. Transcriptions are private and only visible to the user.
With AI Assist Business, calls become part of your company's workflows. Transcriptions, summaries, and actions can be automatically sent via webhook to, for example, CRM, case management, Slack, or analysis tools, so that important information can be shared and used for continued follow-up. This means faster follow-up, better collaboration, and more structured customer data, without anyone needing to spend time on manual documentation.
Telavox Hosting: Europe
AI Hosting/Data: Europe
Certified ISO: 27001
The user receives a notification at 80% and 100% of the monthly minute quota. New calls are not auto-transcribed until the quota is refilled. Recording continues as usual, and if you have AI Assist Basic, you can still perform manual transcriptions.
No. AI Assist Personal is designed to be private. There is no export via webhook or API. For sharing and integration, use AI Assist Business.
Personal is for individual users. Call notes are completely private and cannot be exported. Business, on the other hand, is designed for sharing and follows the same access model as your call recordings, and can be integrated with other systems via webhook.
Read more in our FAQ ->
Calls and AI analysis are processed within the EU. Recordings and transcripts follow your data policies and are deleted together according to your settings.
AI Assist Basic is included in our Premium and Max packages. Click here to see how to activate the service via your admin portal.
Would you like to start AI Assist Personal or AI Assist Business. Click here for more information on how to get started.
