A single place for all your customer tickets
Manage all incoming tickets directly in the Telavox app, whether they come in via email, calls, or WhatsApp.
Seamless management of all your customer tickets
Consolidate customer contact in one place
Manage all incoming tickets from calls, email, and WhatsApp directly in the Telavox app. Distribute tickets to the right person, add internal notes, invite colleagues, and reply to the customer directly from the same place.
Complete overview of customer history
AI that helps you with notes
More satisfied customers with every interaction
Automatic tickets from calls
A ticket is created directly from incoming calls.
Microsoft Outlook email
Manage your email tickets directly in our ticket management system.
AI summaries and topic analysis
Let AI summarise your customer communication for easier management.
Shared notes
Easily collaborate within the team with internal notes.
WhatsApp channel for your customers
Messages via WhatsApp create a ticket in the app.
Full customer history
Follow all customer history in a clear thread within your ticket management system.
Phone calls
For every incoming call, a ticket is automatically created in the Telavox app.
Email address
Incoming customer tickets via your Outlook email automatically land in your ticket management system.
Manage inquiries via WhatsApp messages as incoming tickets.
Reply directly
Reply via SMS or email to the customer directly from the ticket management system.