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Business Telephony

Business telephony

Fixed telephony and softphone

Features

Transcribed calls

Mobile app

Calendar integration

Call Recording

Admin Portal

Call statistics

All features

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PBX

PBX

Create a seamless experience for customers and employees. Our cloud PBX gives you everything you need in one easy-to-use app.

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Tickets

Collect, prioritize and share tickets in real time for happier customers and better collaboration. All in one easy-to-use app.

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Popular features

Nyhet

Telavox Studio

Queue system

Call monitoring

Mobile app

Call strategy

Admin Portal

Callback

Availability status

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Integrations
AI

AI Receptionist

Let the AI receptionist handle incoming calls, answer questions, make bookings, and transfer calls.

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AI Assist

Transcribe, analyze, and summarize all your calls automatically. Gain insights, save time, and enhance the call experience.

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Explore features with Telavox

Business Telephony

Browse Safely

Protect users against malicious websites and most cyberattacks without installation, updates, or additional hardware. Browse Safely filters traffic in the mobile network and stops threats before they reach users’ phones.

Global roaming

Use your mobile as usual outside the EU with calls, texts, and data at a fixed monthly cost.

Caller ID

Identify incoming calls via external number directories and choose which number you want to display outbound.

Click to call

Click a number to call directly – quickly and easily.

Roaming within the EU

Call, send SMS/MMS, and use data in the EU/EEA under the same conditions as in Sweden.

Twin SIM card

Twin SIM is an extra SIM card linked to your mobile plan. Same number, data allowance, and terms.

Free calls to the EU

With the add-on service “Free Calls to EU,” you can call from Sweden to countries within the EU/EEA at the same price as calls within Sweden.

International Numbers

Communicate using a local number in multiple countries for incoming calls. The number can be linked to a user or switchboard service.

eSIM

Activate business subscriptions digitally with eSIM directly in Telavox.

Support for multiple countries

Consolidate your business telephony with a mobile operator and easily expand within the country or across borders.

5G

Faster data, better coverage, and higher capacity with 5G.

IP telephony

With IP telephony, you make calls over the internet instead of traditional phone lines. This provides better call quality, lower costs, and the ability to make calls from any device, wherever you are.

Softphone

Softphone means you can make calls via our app on your computer. Perfect for flexible communication without the need for a physical phone.

SMS/MMS

Send and receive SMS and MMS linked to your business numbers. You can also send no-reply SMS directly from your computer in the Telavox app.

AI

Automatic topic analysis

Instantly see what topics your customer calls are about.

Call summaries

Get a quick summary of every customer call—immediately after the call ends.

Export transcriptions

Turn the content from your calls into a resource you can continue to work with.

Transcribe PBX calls

Turn every call into text—searchable, traceable, and easy to follow up.

Tickets with AI

Let our AI tool capture and summarize your customer calls for more efficient tickets.

Transcribe calls

Full control of your calls. Everything transcribed, searchable, and shareable – with no manual work.

Text to speech

Update voice messages without having to re-record. Type your text, choose a voice, and create a finished audio file ready to use in seconds. Available in multiple languages.

Administration

Customized invoice management

Gain better control over how costs are allocated within the company. Split invoices by user or consolidate everything for the entire office directly in the admin portal.

Admin Portal

As an administrator, you have complete control through the portal. Changes and updates to your telephony and switchboard take effect instantly in real time.

Manage subscriptions

Manage and customize your company’s subscriptions. Add new subscriptions, adjust, and keep track of costs – all via a user-friendly portal.

Number Porting

Move your company phone numbers to Telavox directly in the admin portal — fast, controlled, and hassle-free.

PBX

Schedule events and holidays

Schedule how your switchboard should handle calls during public holidays, vacation periods, and other special dates. Opening hours, messages, and call flows are automatically activated when the period begins.

SMS to Caller

Make it easy to keep customers informed via SMS before, during, or after an incoming call.

My overview

In the Telavox app, leaders and managers can get a quick overview of current staffing and queue status.

Connectivity

Connect conference phones, analog faxes, and intercoms to Telavox and consolidate all your business telephony into one app.

Availability status

Display your availability so that colleagues and customers can easily see who is busy and who can take the next contact.

Button options in switchboard

Let customers easily navigate the phone menu and reach the right department directly. With IVR (Interactive Voice Response), calls can be routed based on the caller’s selection.

Wrap-up time

Create breathing room between calls. With automatic wrap-up time, employees get time to close cases and document before the next call is connected.

Transfer call

Transfer calls directly in the app on mobile or desktop—quickly and easily, even when you’re on the go.

Call widget

Automatically display more information during a call. Create and customize your widget to suit your needs.

Delayed response group

Would you like a group with members who receive calls after another group has not answered within a certain time? Then you can use the delayed response group function and customize who should be called and when.

Personal Profiles

Display your availability and customize how you can be reached when you are in a meeting, at lunch, or on vacation.

Pause profile

Create space to finish a task before the next call is connected. With a pause profile, agents in the queue get time to complete their work between calls.

Shared voicemail

Share the responsibility for incoming voicemails within your team. A shared voicemail box makes it easy for multiple users to listen to and follow up on messages.

Welcome message

Create a welcome message that provides the customer with relevant information and the option to wait or be called back.

Fax to email

Receive faxes directly in your email with Telavox. Incoming faxes are delivered as PDFs to one or more email addresses and can be managed digitally in the same workflow as other communication.

Schedule your switchboard

Plan opening hours, holidays, and vacation periods directly in the PBX. Create different PBX modes, add messages, and schedule when they should be active. Changes can be made in advance and tailored to how your business operates throughout the year.

Call Management

Call Management makes it easy to handle multiple calls. Switch between incoming calls, park calls, take over calls from colleagues, and set up hold music. Perfect for smooth communication within teams.

Ringtones

Choose and switch between a wide range of ringtones to find the tone that best suits every occasion.

Smart switchboard control

Create intelligent rules and automate call handling in the PBX through integrations with external systems.

Speed dial

Make internal calls with short numbers in Telavox. With speed dial, you only need 2–5 digits to reach the right colleague.

Web App

Keep your company’s telephony, PBX, and case management together directly in the browser. With our web app, you can work seamlessly wherever you are, without any installations.

Windows/MacOS desktop app

Elevate your company’s communication with the Telavox desktop app. Manage calls, switchboard functions, and customer dialogues in one place, providing your team with a simpler, faster, and more professional way of working.

Mobile app

Bring your entire company’s telephony in your pocket with the Telavox mobile app. Make calls, chat with colleagues, monitor real-time statistics, and manage the switchboard – directly on your mobile.

Call strategy

Choose how incoming calls are distributed within your team. Adapt the flow to your workflow and achieve a more even distribution of calls.

Prioritized numbers

Let important numbers get through even when the phone is busy. Calls from selected numbers are put through while others go directly to voicemail.

Call monitoring

Call monitoring is an excellent tool for training and supporting employees by listening to their calls in real time.

Call Recording

Save and follow up on important calls for your business.

Queue system

Create queues and control how incoming calls are handled. Users can log in and out of queues, both for themselves and for colleagues.

Callback

Instead of waiting in a queue, customers can leave their number and be called back.

Integrations

Personal webhooks

Let calls in Telavox automatically trigger activities in your other systems.

PowerBI integration

Get a clearer picture of call data with the Power BI integration in Telavox. Visualize statistics and make more data-driven decisions.

Help desk integrations

Connect your helpdesk systems to Telavox and bring customer dialogue, tickets, and telephony together in a single app.

CRM integrations

Connect Telavox with your CRM and get customer information directly in the same flow where the contact is handled. Let calls, customer data, and cases be linked without having to switch between systems.

Contact Lookup

Automatic retrieval of customer data from your CRM directly within Telavox. All information is gathered and ready for incoming calls.

Calendar integration

Connect your calendar to Telavox and allow your profile status to update automatically when meetings begin or absences are scheduled.

Customized integration

Connect Telavox with your key systems to sync telephony, customer data, and cases. This feature enables calls and information to flow automatically between Telavox and your other tools.

Tickets

Tickets with Outlook email

With the Microsoft Outlook integration connected to our Tickets, all customer contact is gathered in a shared view together with phone calls and WhatsApp messages.

Tickets with AI

Let our AI tool capture and summarize your customer calls for more efficient tickets.

Tickets with WhatsApp

Give customers support directly via WhatsApp – fast, easy, and personal in a channel they already use.

Collaborate on cases

Collaborate on tickets in shared workspaces where all context is gathered.

Internal notes

Add internal notes to cases for better collaboration and clearer internal communication within the team.

Reply with SMS

Respond to cases via SMS for quick and easy communication with customers.

Categories for cases

Categorize cases for better structure and faster handling.

Assign owners to cases

Assign a responsible person to a case for clearer responsibility and follow-up.

Tickets for incoming calls

Create tickets from incoming calls directly in the app and manage history, internal notes, and customer dialogue within the same workflow.

Statistics

Telavox Studio

Real-time and historical statistics based on call data. A consolidated basis for follow-up and analysis, with the option to work in ready-made views or further with raw data via API.

My overview

In the Telavox app, leaders and managers can get a quick overview of current staffing and queue status.

Reports

With ‘Reports’, you choose which data you want to see, filter by queue, user, or time period, and get ready-made reports instantly or sent as scheduled emails.

PowerBI integration

Get a clearer picture of call data with the Power BI integration in Telavox. Visualize statistics and make more data-driven decisions.

Dashboard

Dashboards allow you to follow the performance of your queues and agents live. It is perfect for the team to gain insight into how your customer service is performing.

Call statistics

In the app, you can click on a specific queue to view response rates, waiting times, call duration, and service levels in real-time.

Collaboration

Group chat

Communicate in real time with your team via a shared chat.

Screen sharing

When an explanation isn’t enough – show it directly on the screen.

Share files

Share files easily and quickly with your team for better collaboration.

Shared contacts

Share contact information with the team and get quick access to the right information.

Chat widget

Easily communicate with customers visiting your website. In the same view, you can also display the phone queue, opening hours, and contact information.

Phone conference

Conference calls make it easy to bring several people into the same call. At a time when video meetings are common, they give participants the freedom to join from their mobile—wherever they are.

Video meetings

Hold meetings in HD quality no matter where participants are located. Share screens, chat, and collaborate in real time—directly in the Telavox app.

Chat

Consolidate your company’s internal communication in Telavox chat. Create chat rooms and communicate directly with colleagues or in teams.

Security & Privacy

BankID for secure calls

Authenticate caller identity. Enhanced security and efficiency with our BankID integration.

Single sign-on

Log in to Telavox using your existing login system and consolidate all access behind a single secure login.

Block numbers

Stop unwanted calls and block anonymous numbers. Manage blocking easily per user or centrally in the admin portal.