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Answer and make calls directly in Freshservice. With Telavox’s app in Freshservice, you’ll have total control over transferring and placing calls on hold, while staying focused on your customers.
View the customer’s history of incoming or ongoing calls. Recent calls and tickets are presented and linked, so you can quickly click through to the relevant ticket or contact in Freshservice.
By seeing past interactions, you can personalize your communication and offer a more relevant and personalized service right on the spot.
To install the app, you will need your Freshservice API Key and Freshservice Domain(mycompany.freshservice.com).
Optimize your customer communication by integrating Telavox with Freshservice.
Save time, improve customer experience and streamline workflows for your team.
Manage all your phone calls directly in Freshservice. Save time by having all the information in one place and increase the efficiency of every customer contact.
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