"After trying Telavox, we realized it was a perfect match for our company. The level of support was impressive and it was clear that Telavox cares as much about aftersales as before."
Mitch Miller
CEO, ENA
About the company
ENA (European Nursing Agency) is a provider of home care throughout the UK. They have around 90 staff across the UK of which 20 are based at the head office in Hertfordshire.
The solution
ENA’s intermediary supplier Intuity Communications provided ENA with three options for potential telecom systems, one of which was Telavox.
“After trying Telavox, we realized it was a perfect match for our company. The level of support was impressive and it was clear that Telavox cares just as much about aftersales as before,” says Mitch.
The Telavox telephony and switchboard service allowed ENA to work in a simpler and more unified way, greatly enhancing internal efficiency.
“We had to adapt our business model very quickly and make decisions at high speed. This allowed us to act quickly and focus on working in our day-to-day business without the constraints or limitations of fixed telephony,” says Mitch.
Mitch Miller, CEO, ENA.
The challenge
ENA realized that they needed to switch to a PBX with VOIP in order to collaborate better and have a more agile approach to telephony in their business.
“As we have a mobile workforce operating across the UK, we needed a telephony system that fitted in with our business model. We were forced to change our previous telecoms provider after having a bad experience. It was costly, inefficient and inflexible,” said Mitch Miller, CEO of ENA.
In healthcare, there are often lots of new rules and guidelines being introduced. Mitch goes on to talk about the importance of being able to easily communicate and share information with each other.
“In health and social care, we have a lot of communication and updates sent to us from local health authorities and the government. It is very important for us to have an effective digital communication platform to easily share information internally so that everyone can stay up to date.”
Continue reading: How UCaaS can improve and reduce costs in healthcare
"Switching from our previous system to Telavox was as revolutionary as a caveman discovering fire."
Mitch Miller
CEO, ENA
The result
ENA is very happy with their new telephony provider, and Mitch Miller describes the onboarding process as follows:
“One word: Seamless! We are very happy with our choice and have no regrets. The support from our previous providers was non-existent. Telavox has exceeded all our expectations by enabling us to communicate seamlessly. Switching from our previous system to Telavox was as revolutionary as a caveman discovering fire!”
ENA appreciates the user-friendliness and interface of the Telavox app.
“A big advantage of Telavox is its simplicity. The system is very intuitive and easy to use. Many of our managers were able to complete the administration in the cloud-based switchboard without extensive training because of how intuitive the system is. This allowed us to focus on what we do best in our day-to-day business: providing care where we live,” says Mitch.
Read more: IP telephony and its benefits
Finally being able to work remotely
Mitch also emphasized that Telavox has created a huge operational efficiency at ENA. He explains that historically they were always physically confined to their headquarters due to their fixed telephony system.
“Telavox has meant that we are no longer restricted to being in a physical office. The built-in feature to show colleagues’ availability has also allowed team members to be more respectful to their colleagues. Their status is highlighted during another call, in a meeting or on vacation.”
We asked Mitch if he would recommend Telavox to another company after his recent migration to our solution. His answer?
“Definitely! I would recommend Telavox to any company. If you want a telephony system that just works, is intuitive and easy to use, and saves you time and money – then Telavox is the system for you.”
