Telavox helped Aspia reduce costs by 30%

About the company

Aspia is a consulting company that helps its clients with everything from starting a business to the annual accounts. Or that big international acquisition. Aspia’s consultants and digital tools help its customers with payroll management, business advice and independent tax advice.

The challenge

In the summer of 2018, global IT consultancy PWC was sold by Aspia. Aspia became a standalone company, but took PWC’s products with it and stayed with the same telephony provider. But when Michael la Placa was hired as client platform manager in Aspia’s newly formed IT department, he started looking for a new telephony solution.

“We hadn’t chosen our telephony supplier ourselves but inherited it from PWC. This meant that we always had to contact PWC, who in turn had to contact the supplier if we wanted to make changes to the company switchboard,” says Michael.

This eventually became too complicated and time-consuming. So Michael started looking around for other options. He was looking for a supplier that was affordable and at the forefront of technological solutions.

Michael la Placa, Client Platform Manager at Aspia, was pleasantly surprised to see the interface of the Telavox app and how user-friendly it was.

The solution

“When we had our first meeting with Telavox, we were immediately hooked. The salespeople were responsive and knowledgeable about our business and our needs. We experienced great commitment from Telavox throughout the process. Business switches are not the most fun topic to talk about, but when we saw the interface and ease of use, we were pleasantly surprised. That’s why we chose Telavox,” says Michael.

Excitement for the launch

Michael was a little nervous about the launch. The biggest fear was that telephony would be down due to technical problems.

“We are very dependent on telephony and it would be a disaster if our customers could not reach us. But the onboarding went very smoothly and that was because we prepared very carefully with a lot of support from Telavox,” says Michael.

Safe with a personal contact

Another aspect that increased Michael’s sense of security is that all Telavox customers are assigned a personal Project Manager.

“Our Key Account Manager, Anders Bengtsson, made sure everything was in place before the change of supplier. He did a great job. For example, we had to set up three large business switches for our contact center, business support and service desk. We built these together in advance. The whole flow was in place before we went live,” says Michael.

Telavox support always there to help

“If we need help with something, Anders is always there to back us up, When we are in big projects, he really prioritizes us and adapts to our dates and deadlines. That commitment is not something you expect as a customer. With Telavox, you don’t feel like one in the crowd.”

The result

Aspia is very happy with Telavox and Michael has received feedback from his colleagues that everything works well. In addition, they have reduced their telephony costs by around 30 percent.

Saved thousands with Telavox

“With PWC we had a pot that everyone had to share. It was really not flexible and quite costly. Since we switched to Telavox, we have saved thousands of dollars,” says Michael.

Michael believes that Aspia can provide their customers with a better service through Telavox’s cloud-based switching solution.

“Setting up queues has worked really well. When we are doing specific consultancy assignments, we sometimes tailor solutions to clients. They get a special queue number via a so-called internal queue. Then they go straight to the right person.”

High level of regulatory expertise

Michael also says that he finds Telavox’s expertise in various regulations reassuring.

“We’ve had a lot of big projects together, including integrating our new acquisitions with Telavox’s solution. That can be a bit tricky from a legal and regulatory perspective. Some of the companies we acquired had tough contracts with their suppliers at the time, but Anders had a lot of knowledge about this – he helped us solve everything.”

Some of Aspia’s and Telavox’s upcoming projects involve creating more integrations between different systems.

“Today there is an integration where you can sync calendars with Telavox so you can’t call or be reachable when you are in a meeting. For example, if I am in a meeting, it should be registered automatically in the Telavox app. And similarly, when a person leaves, these users should be deleted in Telavox if they are no longer in our systems. These are some of the integrations that we are looking at and will implement,” says Michael.

Recommend Telavox to other companies

Michael concludes by saying that he would highly recommend Telavox to other companies.

“Telavox is at the forefront with its cloud-based switchboard solution. The interface is clean and simple and you see everything in real time. Telavox is committed to the customer and is knowledgeable in all matters. I also appreciate the responsiveness – if something is not there, you as a customer have the opportunity to influence. This is largely due to the fact that Telavox develops everything themselves.”