Make SMS mailings part of your phone queue
Make it easy to keep customers informed via SMS before, during or after an incoming call. Send quick replies, share links and handle FAQs automatically, for a better customer experience.
- Send relevant and quick information via SMS to the customer who calls in with, for example, a link to your opening hours, link to support or link to your webshop.
- Customize your SMS messages according to your brand and current needs.
Example of use: Sharing opening hours or sharing links to FAQ pages, booking portals or other resources.
Improve call flows and reduce waiting times:
SMS to Caller allows you to send relevant information directly to your customers via SMS as part of your call queue, such as opening hours at weekends or a link to your booking page. This feature makes it easy to keep customers updated and frees up time for your staff to answer frequently asked questions.
Save time: Free up agents’ time by answering customers’ questions via SMS.
Reduce waiting times: Shorten waiting times by providing answers to common questions via SMS.
Improve customer experience: Provide quick and useful information to customers.
Key features
Easy configuration: Create and customize SMS messages easily via your PBX.
Phone number validation: Ensure SMS is delivered to the right number.
Customized sender name: Give your messages a professional and branded sender name.
Get started!
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