Our smooth case management results in more satisfied customers

You can easily handle incoming calls with our case management system and have full control over all customer cases, from first call to closure.

Our case management

With many calls to sort, manage and distribute, a case management system that gives you a clear overview of all customer cases is essential for effective collaboration. Voilá.

Automatic cases

Cases are created directly from incoming calls. You can easily see which tickets have been handled and which are active.

More efficient queue management

You assign cases to the right person for faster handling and enable a better customer experience.

Collaboration in real time

You share information and notes directly on the case with your colleagues. Collaborate smoothly between departments.

Our AI tools

Let our AI tools capture and summarize your calls and suggest tags for more efficient handling.

Increase efficiency with our case management

Streamline case management and improve communication between colleagues and with customers.

Ditch the post-it notes and
get started with our case management today

Time to digitize your case management?

Do you have questions? We have the answers

With our ticketing service, support tickets are automatically created from incoming calls directly in the app. You can easily collaborate with colleagues by sharing internal notes and letting our AI service summarize the call for you. This way, you’ll always have a full overview of ongoing and closed cases, simplifying management and improving service for your customers. Would you prefer to integrate with your existing case management system? Read more about our integrations here.

AI makes your work easier: it automatically transcribes your calls, sorts tickets and suggests quick responses to emails. This means that customer service can work faster and customers get better help.

Absolutely! With our mobile app, you can easily manage cases even when you’re on the go. The app makes it easy to collaborate with colleagues, pick up important calls and follow up on cases – wherever you are.