"Our business has become so much more efficient. Now our salespeople only have to press a button to call and they have less administration after the calls."
Catherine Borgkvist
Quality Manager at Inyett
About the company
Fintech company Inyett wanted to make life easier for its customer service and sales teams. By integrating their Telavox switchboard service with their CRM system, they are making life easier for both customers and employees.
“Telavox’s solution is efficient and simple with great service,” says Catherine Borgkvist, Quality Manager at the company.
Inyett is a fintech company that develops smart services to automate the verification of payments and suppliers. In this way, they warn of errors, risks and fraud in organizations’ payments.
Catherine Borgkvist, Quality Manager at Inyett.
The challenge
No longer tied to subscriptions
Before acquiring Telavox as a provider, Inyett had mobile phones with subscriptions and lacked a PBX service.
“With our new supplier, we wanted all the essential switching functions that we didn’t have before.”
Thanks to Telavox, they are no longer tied to subscriptions and instead have licenses that can be regulated in the admin portal.
“It’s super easy and clear. It’s easy to manage services and change an employee’s surfing volume, for example.”
The solution
As Quality Manager, Catherine Borgkvist is responsible for the company’s quality assurance and data protection. When the company was building its customer service, she was responsible for the process.
“When I was in charge of our customer service, the idea of linking Telavox and the CRM system Lime was born. Telavox and Lime are two great companies that are on the cutting edge.”
Integration – an important part of the work
With Telavox integrated into Lime, customer service and salespeople can reach the right people quickly and easily.
“It takes a maximum of two clicks to call a company’s main number or directly to a person.”
After the call, a history of important information is automatically created. The next time the salesperson speaks to the person, everything is saved. If a customer calls back, Inyett can see who it is, where they are calling from and who they last spoke to.
“The customer should be able to call us any day and the salesperson should know what it’s about. Today, the call takers are prepared, which saves a lot of time. The integration facilitates and structures our daily work.”
Calling with Norwegian phone numbers – from Helsingborg
Inyett has offices in Helsingborg, but they can also call from Norway. How does it work?
“Everyone, including Oslo, is based in our office in Helsingborg. We have a switchboard that calls from Norwegian numbers to Norway. That way, Norwegian customers don’t realize that it’s actually a caller in Sweden. It works flawlessly.”
"Our Customer Success Manager, Omid, is absolutely fantastic, he is always happy and friendly. We are not interested in other operators who contact us, and that's thanks to Telavox's service and features."
Catherine Borgkvist
Quality Manager at Inyett
The result
“The support helps me with so much”
What Catherine appreciates most about Telavox is the personalized support.
“I have great contacts – they help me with so much. Our Customer Success, Omid, is absolutely fantastic, he is always happy and friendly. We are not interested in other operators who contact us, and that’s thanks to Telavox’s service and features.”
More efficient operations thanks to integration
The integration between Telavox and Lime has saved Inyett a lot of time and money. Today, they can make and receive more calls and thus help more customers.
“Our business has become so much more efficient. Now our salespeople only have to press a button to call and they have less administration after the calls.”
