Get started with your
new SIM card
Here’s everything you need to know to get started with your new SIM card and 5G.
Questions and answers
Getting started with iPhone
Getting started with Android/Samsung
Activate 5G and VoLTE
To use 5G and make calls over 4G (VoLTE), these features must be enabled on your iPhone. Usually they are enabled automatically, but if problems arise, you can follow the steps below.
Note! Only iPhone 12 and later models support 5G.
Benefits of changing SIM
With your new SIM card, you get the following benefits at no extra cost:
- Access to 5G with speeds up to 2100 Mbit/s.
- Better roaming packages with more surfing abroad.
- Support for Apple Watch and Samsung Watch (coming soon).
Where should I turn if I need help?
We understand that questions may arise in connection with a swimming card change. Here are the channels available to help you:
- Chat support & FAQ
- Email us at support@telavox.se
- Call us: 020-10 00 00 (option 2) or +46 40 622 00 00 from abroad
(Opening hours: Mon-Fri 07:00-18:00)
Changing your SIM card: eSIM or physical SIM card?
When it is time to change your SIM card, you will receive an SMS giving you the option to choose between eSIM or a physical SIM card. If you choose a physical SIM card, you will need to enter your delivery address. Please note that delivery may take some time, which may delay access to 5G. Therefore, we recommend that you choose eSIM, if your phone supports it, as it is a faster and smoother process.
I have not received my new SIM card
If you haven’t received your SIM card within a week of ordering, you can order a new one. If your phone supports eSIM, we recommend that you order an eSIM instead, which you can easily do yourself via your computer.
If you order a new physical SIM card, we will send it within two working days, and it will be activated with your new number. If you receive the first ordered SIM card before the new one arrives, contact us and we can easily activate it for you. There is no extra cost to order a new SIM card and delivery is free.
Do you have more questions and concerns?
If you have more questions or concerns about your swim card change – you can always check out our support page for more information.
