Services are never more secure than how they are used by the user. Sometimes even increased barriers can rather create a more insecure IT environment. With the user and the user experience in focus, it is easier to have both more satisfied users and higher security. Three lessons learned:
- Make it easier to stay safe with smart design.
- Don’t make assumptions, read what the experts say.
- By focusing on the user, it is easier to achieve both higher user satisfaction and higher security.
Speaker: Henrik Thorvinger, Head of Product Design at Telavox
