Man with cellphone

Pause profile

Pause profiles are activated seamlessly with a pause button in our app, allowing the agent to be quickly logged out of the queue. After completing the call, the agent is logged out of the queue system for the specified amount of time, leaving enough time to complete the previous ticket.

Other popular features

Schedule events and holidays

Schedule customized events and holidays in your switchboard. Save time by applying changes in bulk and ensure your IVRs and queues are always updated with the correct opening hours.

SMS to Caller

Make it easy to keep customers informed via SMS before, during or after an incoming call.

My overview

My overview, under the switchboard tab in our softphone, provides an overview of your queues and agents, including number of calls in queue, logged in and available users and longest waiting time.

Upgrade to a better phone service

We help you make every working day a little easier and more enjoyable. Discover what we can do for you!