Use Speed Dial for internal calls by speed dial, automatically set to the last 4 digits. Speed dial allows users within the same organization to assign a short code (2-5 digits) to supplement their regular phone number. This makes it easier and faster to make internal calls.
Schedule customized events and holidays in your switchboard. Save time by applying changes in bulk and ensure your IVRs and queues are always updated with the correct opening hours.
Make it easy to keep customers informed via SMS before, during or after an incoming call.
My overview, under the switchboard tab in our softphone, provides an overview of your queues and agents, including number of calls in queue, logged in and available users and longest waiting time.
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