"Telavox saves us a lot of time and it is extremely easy to use. It's easy to administer and the employees need virtually no introduction, precisely because it's so intuitive."
Lena Kragelund
Product Manager
About Crona Software
Crona Software, part of Confirma Software, is a leading player in business systems for payroll, time reporting, cash register systems and document management. With 85 employees and several offices around Sweden, they serve over 12,000 customers in small and medium-sized companies. By combining innovative software solutions with a high level of service, they help their customers streamline administrative processes and create smoother workflows. The company has recently grown through acquisitions of other companies, and one of the first steps in a merger was to connect Telavox to its common telephony solution.
A telephony solution for growth and collaboration
Telavox has been an integral part of Crona Software’s telephony and PBX solution for over 13 years and has helped to streamline both customer service and internal collaboration. By using Telavox telephony, Crona Software can ensure smooth and efficient contacts with its customers, which contributes to increased customer satisfaction and more efficient operations. Their switchboard allows employees to quickly and easily navigate between different customer groups and work teams.
Lena Kragelund, Product owner Crona Lön & HRM who has been a user of the service since the start and highlights what she likes about working with Telavox:
“Telavox saves us a lot of time and it is extremely easy to use. It’s easy to administer and the employees need virtually no introduction, precisely because it’s so intuitive. We have also never missed any functions or found it difficult to use.”
Lena says that one of the biggest advantages is Telavox’s user-friendliness, something that Crona Software also values in its own business operations. They believe that technical solutions should be intuitive and easy to understand, without requiring long introductions or training. With Telavox, new employees can be quickly set up in the system and get started immediately, which streamlines work and reduces the need for internal support.
Valuable features and savings
One of the most used features is response groups, where customers and partners can call in and receive customized service depending on their case and be directly connected to the right person. Employees can work in the way that suits them best, be it via desk phone, softphone or mobile, providing a flexibility that is essential for a modern workplace.
By analyzing statistics and reports, Crona Software can optimize its staffing and avoid unnecessary costs. Using call statistics as a basis, staffing levels are adjusted according to demand, enabling more efficient resource planning. At the same time, automated menu selection has made it possible to phase out the traditional receptionist role, resulting in significant savings for the business.
“We have seen clear savings, and the personalized service we get from Telavox is a big reason why we feel so good as customers. Our contact person Magnus at Telavox is absolutely outstanding! He does regular six-monthly checks and makes sure that everything is working optimally for us. ” says Lena Kragelund, Product Owner Crona Lön & HRM.
A long-term partnership with new opportunities
Crona Software is exploring the possibility of integrating Telavox with some of its other systems, through API coupling. They also see potential in AI-based phone agents and further development of the integration with Zendesk.
Lena Kragelund and Crona Software recommend Telavox to other companies looking for a stable and easy-to-use telephony solution:
“We have already recommended Telavox to others as it is a user-friendly and time-saving system that fits growing organizations perfectly. Telavox has been a stable partner through our journey – we look forward to continuing to develop together.”
Do you want the same seamless telephony and switchboard solution as Crona Software? Contact us today
