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Queue system

Create queues and control how incoming calls are handled. Users can log in and out of queues, both for themselves and for colleagues.
Man with cellphone

Control call handling with the queue system in Telavox. Distribute incoming calls among users and determine how they should be handled, based on how you want to work and staff your operations.

Users can easily log in and out of queues throughout the day, making it simple to adjust availability without missing calls.

Get started

Ready for a smoother queue system? Contact Telavox sales and we will help you.

Other popular features

Schedule events and holidays

Schedule how your switchboard should handle calls during public holidays, vacation periods, and other special dates. Opening hours, messages, and call flows are automatically activated when the period begins.

SMS to Caller

Make it easy to keep customers informed via SMS before, during, or after an incoming call.

My overview

In the Telavox app, leaders and managers can get a quick overview of current staffing and queue status.