Callback is an add-on service connected to your call queues in Telavox. The feature allows callers to leave their phone number and be called back when it’s their turn, instead of waiting in the queue.
Reduce perceived wait times and make it easier for customers to reach you, while evening out the load in your queues. The callback happens automatically through the switchboard, providing a smooth and professional flow without changing the way your team works.
How Callback works
Callback is activated as an option in existing call queues. When the feature is enabled, callers can choose callback, leave their number, and end the call. When it’s their turn in the queue, the Telavox switchboard automatically calls them back and connects the call to the next available user according to your queue settings.
Settings can be customized to your business needs, such as when Callback should be offered and how callbacks should be handled.
Get started
Want to reduce queues and increase availability? Together with Telavox AI receptionist, incoming calls are handled directly, relieving your team and providing customers with quick assistance.
Contact Telavox sales and we’ll help you find the right setup.
