Important information shouldn’t get lost in conversation. With Transcribe Calls, phone calls are automatically converted into text, so everything that’s said is documented, searchable, and ready to follow up on.
The calls are transcribed directly in Telavox and linked to the call history. This makes it easy to go back, share the content, and work in a structured way with documentation – without any manual effort.
How Call Transcription works
The feature is based on call recording. When a call ends, a full text version of the entire conversation is created automatically. For it to work, both call recording and transcription need to be activated in Telavox.
The transcription is linked to the call in Telavox and can be searched, shared, and, when needed, exported to other systems such as your CRM or ticketing solution. For switchboard and queue calls, the feature is used together with Telavox AI Assist.
Benefits of Call Transcription
Automatic call documentation
Everything said in the call becomes text, without anyone having to take manual notes. Important details, agreements, and instructions are always saved.
Searchable and easy to find
Quickly find the right call or specific parts of a conversation by searching for words, names, or phrases.
Improved follow-up and quality assurance
Use call history as a foundation for coaching, training, and quality improvements in teams such as sales, advisory, and customer service.
Support for organisations with strict documentation requirements
Provides clear traceability and documentation in organisations where it’s important to be able to show exactly what was said and decided.
Streamlined workflows with integrations
Transcriptions can be exported to other systems for follow-up, reporting, and a complete customer history, all without any extra manual work.
Get started
Looking to improve how you handle calls? Combine Call Transcription with Telavox AI Assist to streamline follow-up and documentation.
Get in touch with the Telavox sales team and we’ll help you find the right solution for your business.
