For us, the implementation of Telavox has been a real success story.
Frida Häggström
Chief Operating Officer at Logex
About the company
Logex offers logistics services with a focus on food transportation to customers all over Norrland, with connecting scheduled services to Stockholm, Gothenburg and Skåne. The company also offers package solutions for warehousing, logistics and distribution based on customers’ specific needs and wishes.
The head office is located next to the company’s terminal in Umeå. Their terminals are located in Gävle, Sundsvall, Skellefteå and Luleå.
The challenge
With more than 100 vehicles on the road and even more employees around the country, it’s important that communication works. And to get help quickly, if problems arise. Frida Häggström is operations manager at Logex AB. She manages the company’s switchboard and telephony. When they were looking for a telephony provider, it was important for them to have a high level of service.
“We wanted to have our own contact person and not be shuffled around as is often the case with the largest telecom companies,” she says.
Flexibility is key in a changing industry like ours. Telavox is the natural choice of operator.
Frida Häggström
Chief Operating Officer at Logex
The solution
The choice of supplier fell on Telavox, largely because of the personal approach. With Telavox, Logex has a personal Customer Success Manager. His name is Martin Hansson and Frida finds the close contact invaluable.
Martin Hansson, Customer Success Manager at Telavox.
“Martin has a very good knowledge of our group and our specific gear solution. We can do most things ourselves and Martin helps us if needed. He simply has everything under control. It makes communication extremely smooth,” says Frida.
A flexible switchboard for businesses in transition
Frida appreciates the flexibility of Telavox.
“Flexibility is key in a changing industry like ours. Telavox is the natural choice of operator.”
She saves a lot of time by doing most of the administration herself.
The result
“For us, the implementation of Telavox has been a real success story. It’s extremely valuable for us to be able to quickly adapt when our needs change,” she says.
A large workforce means that there is often change, which in Telavox takes minimal time and effort to manage.
“Whether I need to block a SIM card, add surfing or get new licenses, I can solve it myself. It’s incredibly easy,” says Frida.
“Most people don’t even need any training”
The user-friendly interface of Telavox makes onboarding new users quick and easy.
“We have quite a few users. Most of them don’t even need any training – Telavox is so intuitive and easy to use,” says Frida.
Logex is growing at a rapid pace and new staff are constantly being hired, which places new and higher demands on availability, communication and customer service.
“The service grows with us as we develop. We see Telavox as a long-term partner that helps us solve challenges that arise along the way,” says Frida.
