"With Telavox, it's faster to respond and our customers don't have to wait as long. Now we have control. And we have full control over our costs."
Frank Holfve
Digital project manager at Inte Bara Post
About the company
Inte Bara Post (formerly Ryska Posten) is a Stockholm-based company that since 1998 has focused on delivering with speed. What started as a bicycle courier is today a full-fledged service business offering services worldwide.
The challenge
Frank Holfve is a digital project manager at Inte Bara Post, working on the company’s digitalization, business development and strategy. Previously, they were stuck with a clunky switchboard solution that was anything but intuitive:
“With our previous provider, we couldn’t see what was happening in real time. We couldn’t log in just any old way either. You had to download a specific client and sit at that particular computer. That meant people couldn’t jump in when needed. Plus, the platform looked like it was made for Windows 95.”
Frank Holfve, digital project manager at Inte Bara Post.
"With Telavox, it's faster to respond and our customers don't have to wait as long. We are now in control. And we have full control over our costs."
Frank Holfve
Digital project manager at Inte Bara Post
The solution
Get a much-needed overview
Today, the company has Telavox’s switchboard solution, which according to Frank Holfve is a big improvement – he appreciates the interface, the user-friendliness and the overview you get as an admin.
“Now we have control over our users and our queuing system. I can see who is on calls, wherever I am. It’s the best way to see what everyone is doing.”
With Telavox, Inte Bara Post gets a better presentation of the callers. In addition, the company has become increasingly mobile:
“In Telavox’s solution, anyone can help and answer calls. That is a very big advantage.”
The result
Saving time and money
Thanks to increased stability, mobility and transparency, Inte Bara Post has saved a lot of time and money.
“With Telavox, it’s faster to respond and our customers don’t have to wait as long. We are now in control. And we have full control over our costs.”
Telavox – on the digital journey
If the company encounters any problems, Frank just needs to call his Customer Success Manager at Telavox.
“It doesn’t feel like I’m calling someone at a company but rather a friend. We don’t have to deal with cumbersome Microsoft support and can easily call Benjamin (Not Just Mail’s contact person). That’s why you choose Telavox – for the ease of support.”
Frank is looking forward to continuing to use Telavox.
“It’s like Christmas every time there are new updates to the app! So much has happened since we became customers and it just gets better every time.”
