"We now have a single switchboard service for all the Nordic countries."
Per Thomsen, CEO of Siedle Nordic
About the company
Siedle Nordic is a leading international supplier of intercoms, access control and security systems. Their headquarters are located in Hvidovre, Denmark.
Per Thomsen is the CEO of the company. Previously, they were stuck with a physical switchboard and cell phones that did not work as they wished. They wanted to communicate with ease between their Nordic offices. When they needed a flexible and unified solution, they turned to Telavox.
Per Thomsen, CEO of Siedle Nordic.
The solution
A single switchboard service for the whole Nordic region
Per Thomsen has a background in the telecom industry, so when he became CEO, he was determined to find a better telephony provider. The most important thing was that the solution could offer a Scandinavian platform.
“Telavox was the only company to offer a single platform for the Nordics.”
The result
From separate systems to a single solution
Per Thomsen appreciates how easy it is to set up and change opening hours.
“It’s a very useful feature if it’s a national holiday or if we’re away at a staff meeting. The app is also very intuitive to use.”
According to Per, switching to Telavox has really improved the company’s daily work:
“It’s important for our salespeople to refer calls to the office or voicemail when they are busy. This way our customers are not left without feedback.”
“Telavox has enabled us to unify our Nordic efforts. Now employees in other countries can take one of our calls. It gives us a lot of flexibility as we don’t have to close our phone lines as someone is always available. With Telavox we get capacity across borders.”
The switch to Telavox has also made the company much more efficient:
“Without the unified, Nordic platform, we would have needed at least two more employees. Before we had Telavox, we were four separate countries – today all four work as one.”
