"Telavox is perfect for the app generation, with all communication in one app."
Daniel Sörlöv
Deputy Festival Director for Stockholm Pride
About the company
Stockholm Pride is a non-profit and member-driven organization whose purpose is to make LGBTQ issues visible and create a free zone for lesbian, gay, bisexual, transgender and queer people and the gender expressions that exist within the LGBTQ movement. The Stockholm Pride festival is organized annually and has been the largest Pride festival in the Nordic region since 1998. All work with the festival is done on a voluntary basis.
Umanings
Stockholm Pride is an entirely non-profit organization. For a long time, volunteers used their private phones and subscriptions in the organization. But for security reasons, this was something that Daniel and the rest of the management wanted to change.
Safer engagement with the Telavox number solution
Daniel works as an information security specialist at Microsoft, and he quickly realized that the old way of working was not up to scratch from a security perspective.
“There is a vulnerability that comes with being involved in LGBTQ issues and there have been times when our volunteers have received nasty calls at night. We needed a better solution for our communication, so that people don’t have to use their private numbers,” he says.
In a voluntary organization, work roles and commitments are often more fluid than in a company, which places different demands on telephony and communication.
“Since not all volunteers are active all the time, traditional subscriptions didn’t work. Telavox, which is based on licenses that can be moved between users, suits us perfectly,” says Daniel.
The solution
Flexibility and security were crucial when Stockholm Pride chose Telavox for all its communications.
“As a bonus, we got our costs under control and super-fast support,” says Daniel.
Telavox perfect for the app generation
Pride is an organization with many young volunteers, and Daniel thinks he sees a clear difference between how different generations prefer to communicate.
“Young people want to chat. If organizations and companies don’t offer a convenient solution, they will find their own. Telavox is perfect for the app generation, with all communication in one app,” he says.
Daniel also points out that everyone in the organization quickly learned to use Telavox. The intuitive and user-friendly interface made onboarding quick and smooth, even for those who were not so technically experienced.
“We had incredible support from our Customer Success Managers from Telavox. But we were able to do most of it on our own,” he says.
There were also a number of features in Telavox that turned out to be more appreciated than Daniel anticipated.
“With Telavox, for example, it’s easy to switch your profile from available to vacation. Perhaps this is a particularly important function when you work in a non-profit capacity and need to be able to take a break sometimes,” he says.
The result
Daniel emphasizes how easy it is to manage the administration with Telavox, both of licenses and of the switchboard itself.
“We can quickly and easily build our own responses, connections and groups. For a volunteer organization, that flexibility and simplicity is invaluable,” he says.
Daniel Sörlöv, Deputy Festival General for Stockholm Pride.
Better overview and cost control
Daniel also sees the transparent business model and clear invoices as major advantages of Telavox.
“We love the itemized invoices that give us a clear view of where the money is going. Suddenly it’s easy to account for every penny and to make sure that all items end up in the right cost center.”
Daniel thinks that the cooperation with Telavox has worked beyond all expectations, and he appreciates working with suppliers who have a clear set of values.
“It means a lot to us to work with value-driven organizations. It is clear that Telavox has a clear mindset when it comes to CSR, inclusion and LGBTQ issues,” he says.
