"We see the AI receptionist as a new colleague, one who can relieve us when we have more incoming calls than we have employees. And above all, one that makes us available 24/7"
Henrik Cronqvist
Business Development Manager Products & Services
About Svenstigs
Svenstigs Bil is a family-owned company founded in 1929 in Smålandsstenar, with extensive experience in the automotive industry. As an authorized dealer for Audi, Volkswagen and Škoda passenger cars as well as Volkswagen Transport, and with their own workshops and spare parts, they meet customers daily both in the showroom and workshop. With Telavox AI receptionist, they have gained a new colleague who never takes a break, which means more customers receive quick help immediately when they call.
Stable communication as foundation
Svenstigs Bil has used Telavox for several years and describes the platform as both stable and secure. Security is high, and the support from Telavox support team is highlighted as both responsive and sharp. This made the step to test AI easier, as they already trusted the foundation.
An AI that can scale up when pressure increases
When customer pressure is at its highest, for example during workshop periods with many drop-offs and pick-ups, it can become difficult to answer all calls. Here, Telavox AI receptionist became a natural step.
“We see the AI receptionist as a new colleague, one who can relieve us when we have more incoming calls than we have employees. And above all, one that makes us available 24/7”, says Henrik Cronqvist, Business Development Manager Products & Services at Svenstigs Bil.
A partnership in constant development
The implementation of the AI receptionist is described as a joint journey with Telavox. Through close collaboration and continuous feedback, the AI is fine-tuned, which means the solution constantly becomes smarter and more relevant.
“It is a living solution that constantly improves. The collaboration works very well”, says Henrik Cronqvist.
For employees, it requires no extensive training, but as always with changes, it became important to explain how, what and why. Once the basics were clear, the team could quickly get started.
First impressions – and the path forward
The project is still in its startup phase, but the reception has been positive.
The plans ahead are clear: Svenstigs Bil sees that the AI receptionist will play an increasingly important role in their call handling.
“We believe that AI will soon be connected to all our phone lines. It is a constant learning process and we want to continue staying at the forefront”, concludes Henrik Cronqvist.
