Personal webhooks make it easy to automate activities when we answer, make, or end a call. By connecting our telephony to your existing system, such as your CRM, you can trigger automatic events in your third-party system. For example, employees can directly see the customer’s history and information during the call, which makes it easier to provide fast and personalized service. The integration works at the user level, which means that it is linked to specific users instead of to queues.
Examples of use cases:
- Send an automatic Slack message for every missed call to your sales department.
- Automatically log calls in your CRM for follow-up or to reduce administrative work.
- Create support tickets when important calls are missed, or log calls to ensure that the customer receives feedback.
With personal webhooks, you can automate activities as you wish. This feature saves time and also reduces the risk of manual errors, which improves the customer experience and increases your efficiency.
Advantages of Personal webhooks:
- Easy integration without coding: Create integrations without the need for programming.
- Automated workflows: Personal webhooks start activities automatically for your calls, allowing you to automate parts of, or all, of your workflows.
- Access to third-party data in calls: Retrieve data from external systems and display it during calls for a more informative and personalized customer experience.
- Flexible and standardized technology: Because Personal webhooks are built on standardized protocols, they are compatible with most third-party systems, giving you great flexibility. Standardized technology (HTTP, REST, JSON) makes webhooks compatible with most systems.
Get started
In our administration portal under the Users > Webhooks tab, you can create a webhook template that can then be assigned to multiple users. Just like with Widget Builder, you can easily make changes to the template, and all users who use it automatically receive the latest updates.
For more detailed information, read our FAQ.
