Reply by SMS allows you to quickly respond to tickets directly via SMS, simplifying communication with customers who prefer quick and easy responses. It is ideal for handling small requests or quick updates, and enables more flexible and accessible customer service. SMS communication can be integrated with case management to maintain history and continuity of dialog.
Let our AI tool capture and summarize your customer calls for more efficient case management.
Support customers directly via WhatsApp - quickly, easily and personally, in a messaging platform they know.
Collaborate on cases allows you to work together with colleagues in a smooth and efficient way through shared workspaces.
We help you make every working day a little easier and more enjoyable. Discover what we can do for you!
