Efficient switchboard scheduling

Keeping track of opening hours and holidays in the switchboard can be time-consuming, especially for businesses with multiple services. With this feature you can:

  • Schedule events and holidays directly from the Admin portal.
  • Apply bulk changes to update multiple switching services simultaneously.
  • Configure IVRs and queues to automatically follow holiday schedules.
  • Customize opening hours with gear shifts for more flexibility.
  • Choose your country and apply official holidays in a few clicks.

How it works

  1. Log in to the Admin Portal.
  2. Navigate to switchboard services and switch to table view.
  3. Click on “Scheduling” and select the switching services you want to change.
  4. Choose between customized events or holidays.
  5. Enter opening hours, start and end times and recurring settings.
  6. Save and apply the changes in bulk.

This feature makes it easier than ever to manage switchboard opening hours. Whether you’re managing queues or IVRs, you can now efficiently schedule and edit your switchboard services in one centralized view.

Schedule events and holidays

Schedule customized events and holidays in your switchboard. Save time by applying changes in bulk and ensure your IVRs and queues are always updated with the correct opening hours.

Other popular features

SMS to Caller

Make it easy to keep customers informed via SMS before, during or after an incoming call.

My overview

My overview, under the switchboard tab in our softphone, provides an overview of your queues and agents, including number of calls in queue, logged in and available users and longest waiting time.

Connectivity

The connection feature allows you to easily connect our telephony with devices such as conference phones, analog fax machines or intercoms.

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