Loxodonta has been helping companies with digitalization since 1985. With 35 years in the business, they’ve seen many solutions come and go, but since they started selling Telavox, they haven’t looked back.
– With a good partner, we as resellers have the resources to do wonders,” says Ercan Akdogan, Telephony Manager at Loxodonta.
Loxodonta is something as unique as a family-owned consulting company. It began with the founder Lars-Erik Larson selling hardware, and gradually switched to selling IT services. Now Loxodonta operates in nine locations across the country and is run by daughter and CEO Jenny Larson, together with CEO Mattias Pettersson and CTO Fredrik Fritzon. Ercan Akdogan is the business area manager for telephony and sales of telephony services. “I contact new and existing customers, conduct economic and technical analyses, recommend solutions and train our customers,” he says.
Telavox and Loxodonta – a perfect partnership
Loxodonta has been a partner of Telavox since 2014 and Ercan is very pleased with the cooperation: “Telavox is a good company with relevant values that go hand in hand with ours. We have long experience with different operators, but Telavox is unique in having such an exclusive corporate switchboard. They provide us with information, sales tools and training. Ercan particularly appreciates Telavox’s partner program: “With Telavox behind us, we can solve almost everything on our own, thanks to the fantastic partner support, which works flawlessly. Our contact, Adam Steenberg, comes up with solutions and is an extremely good sales support.
Responsiveness is the key to a successful solution
Loxodonta has clients of all sizes, from one-man businesses to large industries with thousands of employees. The industries vary from restaurants to hospitals to law firms. – It’s important to be receptive and put yourself in the customer’s shoes to know what kind of solution they need.
Easy to manage the exchange on your own
What Loxodonta’s customers like most about Telavox is the simplicity, flexibility and openness – if someone wants a feature that doesn’t exist, it can be developed by Telavox. They have one of the absolute best cloud switches on the market. It’s fantastically user-friendly: a 5-year-old can handle it.
From consultation to implementation
Loxodonta is with its customers all the way – from solution selection to support. Installation is an important step – we do our own installations and training. By the time we go live, we have already configured the switch. This way we can focus on helping users get started. Ercan estimates that the telephony product area has seen a 100% increase in turnover compared to 2018, which is a record. – “We have gained around 1,000 extensions and 20 new telephony customers. But our goal is not only for the customer to choose Loxodonta and Telavox once, our goal is for our customers to want to choose us for the next contract period.
Competitors become the second choice
– Telavox stands out from many competitors because its switching services are unbundled and easily packaged. In addition, the solution is highly scalable and the pricing is sound. Telavox is the best cloud PBX on the market right now. This, combined with a good partner program and Telavox’s values, makes the competitors the second choice,” says Ercan.
